Waterway Guide Support
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Activity overview
Latest activity by Waterway Guide Support-
Waterway Guide Support created an article,
How can I view schedule deviations or delays at bridges and locks?
Standard schedules are posted on the individual bridges and locks on Explorer at www.waterwayguide.com. Clicking on the respective icon will display the schedule on the left information panel. You ...
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Waterway Guide Support created an article,
Why can't I see charts in the Waterway Guide Mobile App?
Waterway Guide does not offer navigation charts in the mobile app. However, if you visit the Explorer on www.waterwayguide.com there is an Aqua Map charts layer available in that tool in order to v...
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Waterway Guide Support created an article,
Do I need to sign up for an auto-renewing subscription if I want digital guide access?
All of Waterway Guide's digital publications are set up for automatic annual renewal by default. However, you can cancel at any time and still have access for the full year that you initially purch...
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Waterway Guide Support created an article,
I work for a marina or service facility. How do we update our information on your website?
All marinas listed on the Waterway Guide website and in the Mobile App have the ability to log in to update their own information.To access your marina's listing: Go to www.waterwayguide.com/busine...
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Waterway Guide Support created an article,
How do I submit a new Point of Interest on the website?
You must be logged into waterwayguide.com to submit new points of interest. If you do not already have an account, you may create a free one by filling out the registration form.Follow these steps ...
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Waterway Guide Support created an article,
How do I cancel and get a refund on my in-app purchase?
If you made an in-app purchase of Library content in the Mobile App, any cancellations and refunds must be requested via Apple or Google. Please see below for instructions on that process for both ...
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Waterway Guide Support created an article,
When will I receive my BoatUS membership benefit from registering on your website?
IMPORTANT NOTE: You must be a new BoatUS customer (not a previous member) and have a US mailing address in order to receive this offer.BoatUS processes new applications from our website monthly, so...
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Waterway Guide Support created an article,
How do I access my Digital Guides through the website?
If you purchase a Digital or Print+Digital subscription through the Waterway Guide Ship Store, you will have access to read a digital version of your guide through a web browser (i.e. Chrome, Safar...
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Waterway Guide Support created an article,
Why should I buy a new printed Waterway Guide every year?
We update annually and you should too! The most common inquiries we receive are from people looking at older guides with outdated information, mostly regarding navigation and marina amenities.
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Waterway Guide Support created an article,
Where can I buy Waterway Guide products?
All editions of the printed Waterway Guide plus the digital versions are available for purchase online in our Ship Store and on Amazon, Bluewater Books & Charts, Landfall Navigation and from other ...