Frequently Asked Questions
- How can I view schedule deviations or delays at bridges and locks?
- Why can't I see charts in the Waterway Guide Mobile App?
- Do I need to sign up for an auto-renewing subscription if I want digital guide access?
- I work for a marina or service facility. How do we update our information on your website?
- How do I submit a new Point of Interest on the website?
- How do I cancel and get a refund on my in-app purchase?
- When will I receive my BoatUS membership benefit from registering on your website?
- How do I access my Digital Guides through the website?
- Why should I buy a new printed Waterway Guide every year?
- Where can I buy Waterway Guide products?
- Who is Skipper Bob?
- What can you offer those planning to complete the Great Loop?
- Why don’t the Bahamas printed guide and Mobile App match?
- How does Waterway Guide's content get updated?
- What is the difference between the Mobile App and Waterway Explorer on the website?
- How is the mobile app different from the printed Waterway Guide?
- What type of information does a Waterway Guide cruising guide include?
- Why do I need a Waterway Guide?
- How do I access my guide purchase in the Waterway Guide Mobile App?
- How do I bookmark pages so they're easy to find later?
- How do I download pages of my guide in the Mobile App so they're accessible when I'm offline?
- Can I return the print product I purchased and get a refund?